Complaints Resolution Policy

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Complaints Resolution Policy

           STATEMENT OF PURPOSE

Little Yarra Steiner School is committed to maintaining a high standard of conduct, providing a safe environment for its students and staff members and resolving complaints, fairly and efficiently in accordance with the relevant legislation.

POLICY STATEMENT:

     §         Little Yarra Steiner School is committed to providing guidelines, policy and
                  procedures that support our aims and school values, and are in compliance with
                  relevant regulations. Further, that all teachers and staff are aware of their rights
                  and responsibilities.

§         The College of Teachers and its appointed members will ensure that the school’s aims and values are upheld.

§         The College of Teachers will ensure that, when necessary, all complaints received are responded to and acted on in accordance with its own policy and procedures in a fairly, efficient and prompt manner.

RELATED DOCUMENTATION:

  §         Student Code of Conduct

§         Staff Code of Conduct

§         Parent Code of Conduct

§         Bullying and Harassment Policy

§         Privacy Policy

§         Discrimination Policy

§         Student Welfare Policy

§         Schools Investigations Procedure

§         Grievance Resolution Procedure

Document Updated: 17/09/2008

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